Frequently Asked Questions
Everything you need to know about your Sunnyo beauty journey.
Are Sunnyo products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Sunnyo products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days for a full refund or store credit, even if it has been opened.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's progress in real-time.
Do your products contain parabens or sulfates?
No, all Sunnyo formulas are clean and free from parabens, sulfates, phthalates, and synthetic fragrances to ensure they are safe for sensitive skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.