Returns & Exchanges
At Sunnyo, we want you to glow with confidence in your purchase, which is why we offer a 30-day return window for products in their original, unopened condition. If a formula doesn't suit your skin, our dedicated support team is here to help you find the perfect alternative or process a refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the beauty items you wish to return or exchange.
Pack Your Products
Carefully place the unused products in their original packaging to ensure they are protected during transit back to our warehouse.
Attach the Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or ship your new selection within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing